When “Rude” Becomes Grounds for Punishment In my work with Parks and Recreation departments, I’ve seen a pattern emerge among staff at community centers. A patron might be curt, condescending, or simply unfriendly, and the immediate request from staff is: “Can we ban them? They were rude.” It’s understandable. No one enjoys being spoken to disrespectfully. Rudeness stings. But here’s the problem: there’s no policy against being rude. Unless a patron is blatantly harassing som

For a few years now I've been annoyed that I keep getting emails after I unsubscribe from a list. It feels violating. It has made me...

I had a client—we’ll call her Linda—who had an employee—we’ll call him Manny—who struggled to get along with team members. Manny had...

I was recently talking with a friend, we’ll call her Tabby, who was struggling with a significant career decision. She was hired to be an...

My client had suspected that her immediate boss had been embezzling money for a few years before she spoke up. She first disclosed her...

Whenever I describe what I do to people - facilitating conversations using the neuroscience of conversation that get people talking like...

As I've navigated making a major medical decision for myself this year, I have felt like the poster child for your brain on stress. And...