One quiet June morning I was riding bikes with my family. I listened to the birds chirping their songs, and enjoyed the warmth of the sun on my arms. As I was coasting downhill, I felt so free - I revelled in the moment enveloped by a full-body grin.  Within seconds, everything changed. While I took a turn, my tires slipped out from under me and the world went sideways. Splat. My right leg and arm collided with the road. I had a heavy feeling in my chest and a buzzing sensati

Challenging the Assumptions We Make About “Being Ourselves” The other day, during a listening training I was leading, a participant...

"I tried being truthful about what was on my mind and it blew up in my face." That's what a client recently said to me as we were...

De-escalation, Boundaries, and Leadership on the Front Lines When the Frustration Isn’t Really About You After weeks of receiving...

What a Case of Mistaken Identity Revealed About Communication in Crisis At the start of this year, I found myself dealing with a very...

A few months after I hired our new Executive Director, she called me, her tone somber. "I made a mistake," she admitted as she proceeded...

Whenever I describe what I do to people - facilitating conversations using the neuroscience of conversation that get people talking like...

I was recently on a Groove (virtual co-working session) with a colleague who was navigating a stressful situation. “I got sucked into the...

If you’re well networked, It’s easy to find people that will contribute ideas to develop a strategy. There's nothing us big picture...