I remember sitting in his office and feeling my jaw clench. He was walking me through, once again, everything that had gone wrong. Who had shut him out. Who had said what. Who was making his work impossible. In his telling, every problem started with someone else. And my body was having none of it. My chest tightened. My heart picked up speed. I could feel myself bracing, the way you brace before an argument. On the outside, I was nodding along professionally. On the inside,

One quiet June morning I was riding bikes with my family. I listened to the birds chirping their songs, and enjoyed the warmth of the sun on my arms. As I was coasting downhill, I felt so free - I revelled in the moment enveloped by a full-body grin. Within seconds, everything changed. While I took a turn, my tires slipped out from under me and the world went sideways. Splat. My right leg and arm collided with the road. I had a heavy feeling in my chest and a buzzing sensati

Challenging the Assumptions We Make About “Being Ourselves” The other day, during a listening training I was leading, a participant...

"I tried being truthful about what was on my mind and it blew up in my face." That's what a client recently said to me as we were...

De-escalation, Boundaries, and Leadership on the Front Lines When the Frustration Isn’t Really About You After weeks of receiving...

What a Case of Mistaken Identity Revealed About Communication in Crisis At the start of this year, I found myself dealing with a very...

A few months after I hired our new Executive Director, she called me, her tone somber. "I made a mistake," she admitted as she proceeded...

Whenever I describe what I do to people - facilitating conversations using the neuroscience of conversation that get people talking like...

I was recently on a Groove (virtual co-working session) with a colleague who was navigating a stressful situation. “I got sucked into the...

If you’re well networked, It’s easy to find people that will contribute ideas to develop a strategy. There's nothing us big picture...