De-escalation, Boundaries, and Leadership on the Front Lines When the Frustration Isn’t Really About You After weeks of receiving...

What a Case of Mistaken Identity Revealed About Communication in Crisis At the start of this year, I found myself dealing with a very...

A few months after I hired our new Executive Director, she called me, her tone somber. "I made a mistake," she admitted as she proceeded...

Whenever I describe what I do to people - facilitating conversations using the neuroscience of conversation that get people talking like...

I was recently on a Groove (virtual co-working session) with a colleague who was navigating a stressful situation. “I got sucked into the...

If you’re well networked, It’s easy to find people that will contribute ideas to develop a strategy. There's nothing us big picture...