De-escalation, Boundaries, and Leadership on the Front Lines When the Frustration Isn’t Really About You After weeks of receiving...

What a Case of Mistaken Identity Revealed About Communication in Crisis At the start of this year, I found myself dealing with a very...

My daughter has a friend who consistently illustrates just how hard it can be to hold a boundary.  Recently, she told me about a situation at school. There’s a clear rule: students do not ask adults their age. No exceptions.  One day, they had a guest speaker, and this friend of hers immediately asked, “How old are you?”  Her classmates quickly reminded her, “Hey, we’re not supposed to ask adults their age.”  And her friend’s response? “I know, I just want to know how old she

I had a client, we'll call him Brad, that grew up in an entrepreneurial family. This made self-employment familiar to him. So when he...