When I was in college, I went with a group of friends into town. A girlfriend and I were getting piercings. My friend had her lip pierced...

Six years ago I set a goal to smile at everyone I encountered for 6 months. It was partly a social experiment, and partly an intention to...

I had a client, Trixy, who was opening a cheese shop. As part of her customer discovery process, Trixy stood outside of World Market and...