Like a lot of people, I’ve been watching the NBA Finals. But I haven’t just been watching basketball. I’ve been watching the nervous systems of the teams. Photo by Patrick McDermott on Getty Images As someone who spends my days helping leaders navigate difficult conversations, organizational change, conflict, and high-pressure situations, I see something in sports that often gets overlooked. At the highest levels of competition, talent is rarely the differentiator. Everyone i

Lately, I’ve been fascinated by paradoxes—the tensions between what our human wiring tells us to do and what we actually need in order to...