I’ve seen this time and time again—whether it’s working with librarians, coaching leaders, or even parenting my own daughter: who  the feedback comes from can be just as important as how  it’s delivered. Me playing piano at 3 years old. Take, for example, when I first led the assertiveness training for library staff. The manager wanted their team to set clearer boundaries with patrons and with each other. They wanted to avoid burnout or tense situations escalating. And while

Let’s face it—conflict at work is uncomfortable. Whether it’s a simmering tension in a team meeting or a full-blown misunderstanding...