Last week, I had the privilege of speaking at CALCON, the Colorado Association of Libraries annual conference. I was excited to prepare...

I’ve seen this time and time again—whether it’s working with librarians, coaching leaders, or even parenting my own daughter: who  the feedback comes from can be just as important as how  it’s delivered. Me playing piano at 3 years old. Take, for example, when I first led the assertiveness training for library staff. The manager wanted their team to set clearer boundaries with patrons and with each other. They wanted to avoid burnout or tense situations escalating. And while

And How It Can Transform Team Performance One Conversation at a Time During a Leadership Fort Collins session earlier this year, a moment...