When “Rude” Becomes Grounds for Punishment In my work with Parks and Recreation departments, I’ve seen a pattern emerge among staff at community centers. A patron might be curt, condescending, or simply unfriendly, and the immediate request from staff is: “Can we ban them? They were rude.” It’s understandable. No one enjoys being spoken to disrespectfully. Rudeness stings. But here’s the problem: there’s no policy against being rude. Unless a patron is blatantly harassing som

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